Since ReSound Smart 3D is an Android app and cannot be installed on Windows PC or MAC directly, we will show how to install and play ReSound Smart 3D on PC below: Open ReSound Smart 3D APK using the emulator or drag and drop the.APK file into the emulator to install the app. Enabling Demo mode means that you can run the app without connection to the hearing aid system. This is useful for demonstration purposes or to try the app. Demo mode simulates the app features as if you were connected to a hearing aid. For example, you can change programs and adjust in the Sound Enhancer.
Update on October 15th. Apple release iOS 13.1.3, which includes fixes for hearing aid streaming issues.
Every time Apple puts out a new phone or upgrades their IOS hearing aid R&D departments across the world break into tears. I feel their pain. Of course, the release of the iPhone 11 and IOS 13 is no different, Apple appears to take great joy in breaking the stuff that works. I figure their R&D reckons that other R&D departments should be just as busy as they are! Anyway, if you have a set of hearing aids and an iPhone, and you haven't upgraded to IOS 13, don't. If you have a set of Made For iPhone hearing aids and are thinking about getting that shiny new iPhone 11, maybe you should put it on hold for a while. It appears that everyone is having problems with it, any seem to be having issues with the app connecting to the hearing aids. Some appear to be having issues with the phone connecting with the hearing aids at all. Here is what I have been able to find out.
Phonak Marvel
For some reason, it appears that the iPhone 11 refuses to connect to Phonak Marvels for streaming. Many people have reported the issue as ongoing. There was some hope that the IOS upgrade would solve some of these problems, but it doesn't seem to have. What is interesting though, is that there are isolated reports of people not having issues which is a bit bizarre. Overall though, if you have Phonak Marvels, don't rush out to get the 11 or update to IOS 13 just yet.
Everyone Else
It is really a mixed bag out there, it appears that many of the brands will actually stream audio and phone calls, but their apps won't work. Although, I saw one report from an Oticon user with the new app who isn't having any issues at all.
The best advice here appears to be no matter what hearing aid brand you have, don't rush out to get an iPhone 11 or upgrade your existing phone to IOS 13. I would imagine both Apple and the hearing aid brands will get a handle on this issue over the next couple of weeks, if and when I hear anymore, I will let you know.
Update 14/10/2019: Since we first published this story we have had more than a few readers report their experiences to us. It appears that IOS 13 when used on older iPhones, doesn't appear to cause many problems. Most people appear to be reporting that it seems to be pretty solid. However, the iPhone 11 appears to be problematic. This is what we have heard:
Widex
Hi. I have iPhone SE and ios 13.1.2. Widex hearing aids. No probs so far. Will avoid iPhone 11 though!
Starkey
I have already updated to IOS 13. I have an iPhone X. I am using Starkey Helo 2 1600 hearing aids. I immediately noticed a difference. I have four special programs using the TrueLink app and each program is tied to a specific location. Before IOS 13 when I changed location is would switch on its own about 10% of the time. After the update, it switched on it's own 99% of the time!! I did encounter one problem. Before the update during the day, one or the other aid would lose connection to the iPhone. This happened about once a month. After the update, it happened every day. I went to apple support and they had me completely put my iPhone back to original and then download and reinstall the new IOS 13. Then reinstall my backup. This seems to have fixed the above problem. I have not experienced any of the issues mentioned in your newsletter. For me, IOS 13 was a welcome improvement. I believe that the download I got from the internet either had some very minor errors or when it installed it created errors. By using iTunes to wipe the phone and reinstall everything fixed the issues.
ReSound (iPhone 11)
My experience thus far with the iPhone 11 Pro and iOS 13.1.2 is that my Resound Linx Quatrros are working directly with the phone and are relatively stable, streaming sound quality has greatly improved. The Resound Smart 3D app is dropping connectivity with the HAs, and you can jump through whoops and reinstall the app, and it will connect with the HAs to later disconnect. The Smart 3D app allows a more granular level of control over the HAs, and of course, that is the conduit for software/Firmware for the HAs and settings updates. So I'll occasionally jump through the whoops to see if an update has come through, but short of an update to the Smart 3D app I feel stuck in a holding pattern
Oticon
No issues on Oticon. Looks like they did a complete app redo in sync with iOS 13 and iPhone 11 Pro
Cochlear are continuously reviewing and testing new devices and operating systems as they become available. For the latest compatibility information please check the tables below.
Skip ahead to the Nucleus® 7 Sound Processor, Kanso® 2 Sound Processor, Osia® 2 Sound Processor, Baha® 6 Sound Processor or Baha 5 sound processors, or the Smart bimodal streaming compatibility, Cochlear™ True Wireless™ devices, Nucleus Smart App, Osia Smart App, Baha Smart App, Baha 5 Smart App, Bring Back the Beat™ App, Remote Check, CoPilot App.
Connectivity issues with Samsung S9 devices affecting streaming have been identified and are currently being assessed. Once available Cochlear will provide further guidance.
Sound processor compatibility
The following table lists the operating systems and devices^ that are compatible with Cochlear sound processors.
Nucleus® 7 Sound Processor | ||||
---|---|---|---|---|
Instructions for pairing to Apple devices can be found here. Instructions for pairing and direct streaming to Android™ devices can be found here. | ||||
Operating system
| iPhone
| iPad
| iPod touch
| Android
|
*With the release of Android 10, Nucleus 7 and Kanso 2 sound processors will be compatible with Android devices where the device manufacturer has enabled Audio Streaming for Hearing Aids (ASHA) technology, and once the device is connected to Custom Sound® Pro and receives the latest firmware update. It is anticipated that additional Android devices will be added shortly, subject to device manufacturers' update and release timings. |
Kanso® 2 Sound Processor | ||||
---|---|---|---|---|
Instructions for pairing to Apple devices can be found here. Instructions for pairing and direct streaming to Android devices can be found here. | ||||
Operating system
| iPhone
| iPad
| iPod touch
| Android
|
*With the release of Android 10, Nucleus 7 and Kanso 2 sound processors will be compatible with Android devices where the device manufacturer has enabled Audio Streaming for Hearing Aids (ASHA) technology, and once the device is connected to Custom Sound Pro and receives the latest firmware update. It is anticipated that additional Android devices will be added shortly, subject to device manufacturers' update and release timings. |
Osia® 2 Sound Processor | |||
---|---|---|---|
Operating system
| iPhone
| iPad
|
Baha® 6 Max Sound Processor | |||
---|---|---|---|
Operating system
| iPhone
| iPad
| Android
|
Baha 5 sound processors | |||
---|---|---|---|
Operating system
| iPhone
| iPad
| iPod touch
|
Resound App For Mac
Smart Hearing Alliance direct bimodal streaming compatibility
The following table lists the devices which are compatible with smart bimodal direct audio streaming.
Smart bimodal hearing solutions | |
---|---|
Instructions for bimodal pairing to compatible Apple or Android devices can be found here: Nucleus 7 or Kanso 2 Sound Processor. | |
Cochlear sound processors
| ReSound hearing aidsStream directly from compatible Apple devices#:
Note: ReSound ONE direct bimodal streaming from compatible Apple devices is expected with upcoming iOS updates. Stream directly from compatible Android devices#:
|
Cochlear™ True Wireless™ devices compatibility
The following table lists the Cochlear True Wireless devices available and which sound processors they are compatible with. Not all products are available in all markets. Product availability is subject to regulatory approval in respective markets.
Cochlear True Wireless devices | ||||
---|---|---|---|---|
Nucleus 7 and Kanso 2 sound processors
| Nucleus 6 Sound Processor
| Kanso Sound Processor
| ||
Osia 2 Sound Processor
| Baha sound processors
|
Cochlear App compatibility
The following table lists the sound processors, operating systems and devices^ that are compatible with the Cochlear’s range of Smart and Support apps.
Nucleus Smart App | |||||
---|---|---|---|---|---|
Sound processors
Operating system
| iPhone
| iPad
iPod touch
| Apple Watch
| Android
| |
Note: Sound Check in the Nucleus Smart App is compatible with iPhone 7 and up, and with the same Android devices that support Audio Streaming for Hearing Aids (ASHA) technology. Sound Check is available for the Kanso 2 Sound Processor only. https://salesyellow857.weebly.com/download-wwe-smackdown-vs-raw-2011-for-ppsspp-pc.html. |
Osia Smart App | |||||
---|---|---|---|---|---|
Sound processor
Operating system
| iPhone
| iPad
Apple Watch
| Android
|
Baha Smart App | |||||
---|---|---|---|---|---|
Sound processor
Operating system
| iPhone
| Apple Watch
| Android
|
Resound App Android
Baha 5 Smart App | |||||
---|---|---|---|---|---|
Sound processors
Operating system
| iPhone
| iPad
iPod touch
| Android
|
Bring Back the Beat™ App | |||||
---|---|---|---|---|---|
Sound processor
| Operating system
| iPhone
| iPad
iPod touch
| Android
|
Cochlear Remote Check compatibility
Remote Check allows recipients to complete a hearing review at home using their compatible Apple or Android device. Remote Check is not available in all countries or clinics. Before Remote Check can be used it must be enabled by a clinician.
The following table lists the sound processors, implants, operating systems and devices^ that are compatible with Cochlear Remote Check however device compatibility may vary by country. For more information of what is available to you contact your Local Cochlear Help Desk
Cochlear Remote Check | |||||
---|---|---|---|---|---|
Sound processors
| Implants
| Apple
| Android
Compatible with Kanso 2 Sound Processor only:
| Operating system
| |
Note: Android 10 devices are compatible where Audio Streaming for Hearing Aids (ASHA) is enabled. Some Android devices which are compatible with the Nucleus Smart App can support the non-streaming components of Remote Check only (see Cochlear App compatibility section on this page). For more information please speak to your clinician. Android compatibility is not available in all markets. Please contact your local Cochlear representative. |
CoPilot App (Available in U.S. and Canada only) | |||||
---|---|---|---|---|---|
Sound processors
Operating system
| iPhone
| iPad
Apple Watch
| Android
|
Footnotes
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#For compatible Apple and Android devices see resound.com/compatibility.
*Hearing aid models:
BTE = Behind the ear
RHA = Rechargeable hearing aid
RIE = Receiver-in-ear
BTE = Behind the ear
RHA = Rechargeable hearing aid
RIE = Receiver-in-ear
^If your device is not on this list but uses Android 6.0 and Bluetooth® 4.0, the Nucleus Smart App may still work, but we are not able to offer the same level of support in troubleshooting scenarios.
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
The Cochlear Nucleus Smart App is available on App Store and Google Play. The Bring Back the Beat App is available on App Store and Google Play in relevant markets.
Apple, the Apple logo, Apple Watch, FaceTime, Made for iPad logo, Made for iPhone logo, Made for iPod logo, iPhone, iPad Pro, iPad Air, iPad mini, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Android is a trademark of Google LLC. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Google Play and the Google Play logo are trademarks of Google LLC.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Cochlear Limited is under license.
ReSound is a trademark of GN Hearing A/S.